Questions & answers
Ordering, payment, shipping, lab reports and order alerts. Can't find it? Contact us.
What does Research Use Only (RUO) mean?
Our products are supplied only for qualified scientific and laboratory research. They are not for human or veterinary use, and you are responsible for following the rules and institutional requirements that apply to your work.
Are your products independently tested?
Yes. Research materials go through independent third-party analytical testing, with product-specific documentation provided where applicable. See Lab reports.
What purity can I expect?
We hold a 99%+ purity standard for qualifying research materials. Results vary by product and batch, so check the Certificate of Analysis for the product you are ordering.
Do you provide Certificates of Analysis?
Yes. Product-specific COAs are linked from each product page and listed on the Lab reports page.
Where are products sourced and tested?
We are USA-based and work with selected suppliers, partners and independent testing laboratories.
Can products be used on humans or animals?
No. Products are strictly for research use and must not be used or presented as drugs, supplements, diagnostics or therapies.
How do kit discounts work?
Pick a 3-vial kit to save 5% or a 5-vial kit to save 10% on that product. The discount shows in your bag automatically.
How do I pay?
Venmo is the one-tap option at checkout; Cash App is there too. Put your order number in the payment note and we match it to your order. You get an alert the moment it's confirmed.
How much is shipping and how fast?
Orders over $200 ship free; under that it's a flat $20 anywhere in the US. We process within 1–2 business days after payment and ship UPS or USPS with tracking.
Will I get order updates?
Yes. Add the site to your phone's Home Screen and turn on alerts: paid, packed, shipped and delivered, plus a reminder when you're likely running low.
What is Researcher Rewards?
A membership that grows with your qualifying purchases. See Rewards for the current levels and perks.